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Customer Service and Support

Deploy Chatbots to Meet Self-Service Demands

ON-DEMAND
| 1 hour

Watch this webinar on-demand

Over the last 10 years, chatbot has evolved and become a critical technology component of a service organization’s self-service strategy. Customer service and support (CSS) leaders expect gains in value from technology investments, including chatbots, to deliver remarkable customer experience. How can CSS leaders design chatbot to deliver exponential cost savings and improved CX? Join this free webinar as a panel of Gartner experts discuss how CSS leaders can effectively implement and scale chatbots to meet their organizations self-service goals. You’ll also discover how to increase ROI on the chatbot application.

Discussion Topics:
  • Discover the world of chatbots as a critical component of organizations self-service strategy
  • Learn the drivers of a successful chatbot application
  • How to scale chatbots to meet self-service channel demand

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about watching.

Hosted by
Host

Andrew Schumacher

Sr Principal, Advisory

Uma Challa

Sr Director Analyst

Host

Bern Elliot

Distinguished VP Analyst

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