All Webinars  /  Customer Service & Support Webinars  / Webinar

Customer Service and Support

The Gartner Key Trends Shaping the Future of Customer Service and Support

ON-DEMAND
| 1 hour

Customer service and support (CSS) organizations will look markedly different in the future than they do today. As CSS leaders respond to new business priorities, changing customer expectations and technology advances, strategies and investments need to be adjusted to account for major trends affecting the future of the function. Join this complimentary webinar as a panel of Gartner experts look at the key trends shaping the future of customer service and support. We will also explore how service organizations can shift from reactive cost-centers to predictive drivers of customer value.

Discussion Topics:
  • Trends that will have the biggest impact on customer service and support over the next 3-5 years
  • Gain actionable research insights to support your organization’s strategic plan
  • Stay ahead of coming disruptions to customer service and support organizations

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Hosted by
Host

Deborah Alvord

Sr Director Analyst

Host

Craig Riley

Sr Principal Analyst

Emily Potosky

Sr Principal, Research

Eric Keller

Sr Director, Research

Watch Now

Contact Information

All fields are required.

Back

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Company Information

All fields are required.

Type company and location
Optional Optional
Back

By clicking the "Register now" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Already registered? Please re-enter your email address above and click "Continue" to join the webinar.