Business Process Outsourcing: Key Components for Customer Service Leaders

Customer service and support leaders faced with the need to reduce cost, address resource gap challenges, or introduce more agility into their offering often look to business process outsourcing (BPO) as a solution. Those who are already outsourcing, want to ensure their BPO partner is meeting performance and outcome expectations, while avoiding transition and vendor management issues that can create poor customer experience (CX) and business results. Join this complimentary customer service webinar to get your key questions answered about outsourcing, enabling you to better achieve the needed results from the BPO partnership.

Understand what to consider when deciding whether to outsource
Identify what activities should be outsourced or kept in house
Learn how to evaluate potential outsourcing partners