Customer Service and Support
Customer service and support executives and their teams currently concentrate their knowledge management (KM) efforts on implementing the most suitable KM technology. Yet, achieving KM program success requires more than just technology; it requires a vision for your organization’s overall service delivery model. With 63% of leaders reporting that driving adoption and utilization of their KM system is a challenge, Gartner argues that leaders are focusing their efforts in the wrong places. This complimentary customer service and support webinar shares best practices and insights from successful knowledge management programs to help you embed a knowledge management culture within your organization.
Identify the key elements your knowledge management strategy needs
Incorporate knowledge management practices into overall service delivery
Ensure the day-to-day success of your knowledge management program
Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar.
Christine Egli
Director Analyst
Christopher Sladdin
Sr Principal, Advisory
Brian Weber
Director Analyst
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