Employees who operate in human-centric work models – where they are seen as people, not just resources – are 3.8 times more likely to be high performing, according to a survey by Gartner, Inc.
The June 2022 Gartner global survey of more than 400 employees and leaders focused on employees at organizations that have already implemented new work models in advance of the end of the pandemic.
Human-centric work models encompass three guiding pillars: flexible work experiences, intentional collaboration and empathy-based management.
In addition to increased performance, the Gartner survey revealed other benefits of employees operating in human-centric work models, including:
- 3.2 times more likely to enjoy high intent to stay
- 3.1 times more likely to see low levels of fatigue
“While many organizations have implemented a hybrid work strategy, the focus is still limited to one dimension: flexibility around where employees work,” said Graham Waller, vice president in the Gartner Executive Leadership practice. “To gain competitive advantage, organizations must go beyond location flexibility and place human beings at the center of work, rather than treating them as secondary components of their work environment.”
Gartner’s survey tested five work approaches associated with location flexibility (see Figure 1). Only the “flexible-hybrid” model, defined by a mix of on-site and remote work that allows employees some flexibility to choose where they work from, achieved significant talent outcomes.