Key Takeaways

• “We are now seeing a rejuvenated workforce and the pre-pandemic working styles are now being challenged.”

• “To flourish in this new landscape, three performances matter the most - employee, collaboration and the office.”

• “Implement a human-centric work design that provides people autonomy to achieve outcomes.”

• “Intentionally combine “async” and “synchronous” work modes based on the team’s collaboration goal.”

• “Reinvent the office value proposition to emphasize “we space” — remodel as needed.”

• “Rejuvenating employee, collaboration and office performance can increase talent retention, attract top-performing talent and improve overall business performance.”

Key Takeaways

• “You can’t add your way to a better customer experience forever. A new approach would be to start considering ways to subtract from your customer experience.”

• “Personalization is not always better. According to the 2022 Gartner Personalization Survey, 66% of customers will block or stop doing business because of hyper personalized messages.”

• “Understand the customer journey and subtract unnecessary steps to provide a seamless experience.”

• “Appoint an individual in your meetings, particularly the ones on customers, to suggest subtraction ideas, to balance out the many addition ideas.”

• “Determine how you will recognize and reward subtraction ideas.”

Key Takeaways

• Through 2027, fully virtual workspaces will account for 30% of the investment growth by enterprises in metaverse technologies and will “reimagine” the office experience. “If the investments in the metaverse go heavily toward reimagining the work experience, then we can change what it means to collaborate at work.”

• By 2025, organizations that remediate documented gender pay gaps will decrease women’s attrition by 30%, reducing pressure on talent shortages. “Pay is a major driver of attrition, and true equity reduces toxic work culture. Look beyond moral arguments to systems and processes.”

• By 2025, without sustainable artificial intelligence (AI) practices, AI will consume more energy than the human workforce, significantly offsetting carbon zero gains. “AI is a double-edged sustainability source, and it will be critical that CIOs are able to measure gains versus losses.”

• By 2026, citizen-led denial of service (CDoS) attacks, using virtual assistants to shut down operations, will become the fastest growing form of protest. “Virtual personal assistant capabilities make activism easier against organizations.”

• By 2025, shareholder acceptance of “moonshot” speculative investments will double, making them a viable alternative to traditional R&D spend to accelerate growth. “Speculative technology investments are a must-have. IT can champion the ‘moonshot’ culture.”

Learn about five additional top predictions in the Gartner press release “Gartner Unveils Top Predictions for IT Organizations and Users in 2023 and Beyond.”