The average customer service delivery model is kept in place for 10 years with more than half of service leaders not considering a switch.
As simple issues continue to be resolved with self-service, service leaders will need to reconsider the state of their delivery models today to meet the needs of their customers tomorrow.
Download our infographic to:
- Learn the best uses for each different service and support delivery models
- Determine which delivery model matches your organization’s future goals
- Discover how to drive customer loyalty and employee engagement