Gartner Research

Critical Soft Skills for Effective PMO Leadership

A great PMO leader must hone specific soft skills to facilitate success in project management and project execution through the work of others.

Analyst: Mbula Schoen, Jack Santos

PMO leaders often underestimate the importance of soft skills and the amount of time required to develop and refine these skills. As a consequence, they end up hampering their immediate effectiveness and growth as organizational leaders.

Soft skills are as integral as technical skills to the PMO leader's career and success. And in some cases, they are more integral, especially if the PMO leader is driving organizational change. This research discusses the five key soft skills that a PMO leader must learn and cultivate to be successful. 

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