Gartner Research

Gartner Magic Quadrant for Managed M2M Services, Worldwide

Published: 03 December 2018

Summary

Managed M2M service providers focus mostly on connections and tools to simplify connectivity management, though some offer value-added services. CIOs building IoT-enabled businesses can use this document to assess vendors for multiregional connectivity and value-added services to support outcomes.

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Market Definition/Description

The managed M2M service market enables connectivity, compute and decision services that are necessary for connected solutions. Managed M2M services are a solution element within the broader solution sets of IoT, digital business and operational technology (OT) systems in industrial environments. Managed M2M services enable businesses to collect, analyze and interact with data streams, thus providing businesses with the ability to monitor, manage and control (manually and through automation) assets associated with business processes.

Managed M2M services may encompass integrated and managed IT infrastructure and systems, OT infrastructure and systems, software, network services (connectivity), and IT services.

This Magic Quadrant focuses

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  • Sourcing and Logistics Management
  • Service Management
  • Device, SIM and System Management
  • Application Management
  • Security Management
  • Reporting and Analytics
  • Multisourcing Service Integration
  • Distinguishing Managed M2M Services and IoT
  • Provider Models
    • Communications Service Providers
    • Mobile Virtual Network Operators
    • IT Outsourcers and Integrators
    • OT and IT Vendors
    • Dedicated IoT Network Providers
  • Vendor Strengths and Cautions
    • Aeris
    • AT&T
    • Deutsche Telekom
    • Eseye
    • Itron
    • KORE
    • KPN
    • Orange Business Services
    • ORBCOMM
    • Sierra Wireless
    • Sprint
    • Tele2 IoT
    • Telefónica
    • Telenor Connexion
    • Verizon
    • Vodafone
  • Vendors Added and Dropped
    • Added
    • Dropped
  • Ability to Execute
    • Product or Service
    • Overall Viability
    • Sales Execution/Pricing
    • Market Responsiveness/Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering (Product) Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players
  • Market Expansion Remains Robust, Although LPWA Adoption Is Tepid
  • LPWA Creates New Pricing Benchmarks
  • Security and Complexity Remain Top Challenges to M2M and IoT
  • MVNOs Continue to Make Their Presence Felt as Some CSPs Respond
  • Providers Consolidate Amid the Still Slow Embrace of Broader IoT Capabilities

Analysts:

Pablo Arriandiaga,  Eric Goodness,  Leif-Olof Wallin,  Toni Nygren,  Jonathan Davenport,  Godfrey Chua

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