Gartner Research

Gartner Magic Quadrant for Integrated Revenue and Customer Management for CSPs

Published: 11 February 2019

Summary

We evaluate solutions that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other related functions. Target buyers are communications service provider CIOs.

Included in Full Research

Market Definition/Description

The integrated revenue and customer management (IRCM) market is composed of communications service providers (CSPs) looking for commercial off-the-shelf software packages that address business-critical revenue and customer management business processes.

IRCM meets all transaction-charging processing requirements, regardless of product, service, delivery network, customer type or payment method for a particular CSP. It includes a set of integrated customer- and network-facing solutions that support customer acquisition, retention and monetization functions.

Functional Footprint

The IRCM functional footprint extends into two areas:

  • Core functionality is related mainly to traditional billing, charging and customer care features. Its features are a must-have for any IRCM suite and

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  • Functional Footprint
    • Core Functionality
    • Adjunct Functionality
  • Vendor Strengths and Cautions
    • Amdocs
    • BearingPoint
    • Cerillion
    • Comarch
    • CSG
    • Ericsson
    • FTS
    • Huawei
    • Mahindra Comviva
    • MATRIXX
    • Netcracker
    • Nexign
    • Nokia
    • Openet
    • Oracle
    • Sterlite Tech
    • Whale Cloud
    • XIUS
  • Vendors Added and Dropped
    • Added
    • Dropped
  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players
  • Changes From the 2017 Magic Quadrant
  • Key Findings
  • Vendors Not in the Magic Quadrant

Analysts:

Norbert Scholz,  Jouni Forsman,  Amresh Nandan,  Ramesh Marimuthu

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The Magic Quadrant: Your view into smarter technology purchases

How does a Gartner Magic Quadrant™ work?

A Magic Quadrant is a tool that provides a graphical competitive positioning of technology providers to help you make smart investment decisions. Thanks to a uniform set of evaluation criteria, a Magic Quadrant provides a view of the four types of technology providers in any given field:

Leaders execute well against their current vision for changing market rules but do not yet execute well.

Visionaries understand where the market is going or have a vision for changing market rules but do not yet execute well.

Niche Players focus successfully on a small segment or are unfocused and do not out-innovate or outperform others.

Challengers execute well today or may dominate a large segment but do not demonstrate an understanding of market direction.

The Magic Quadrant is more than just a diagram. You also get:
Custom category weighting

Weight critical vendor categories to get insights tailored to your business priorities.

Historical perspective

See how the vendor space has evolved through the years to better understand overall trends and upstarts.

User reviews

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