Published: 28 June 2022
Finance organizations should prioritize F&A business process outsourcing vendors that focus on digital transformation and outcome-based services. CFOs making outsourcing investment decisions can use this research to shortlist vendors with critical capabilities for their high-priority use cases.
Transformation methodology is the highest-scoring critical capability among all vendors, with 50% of vendors achieving an excellent rating. CFOs can expect strong use of process discovery technologies to support the selection of digital finance solutions available in the market.
Service delivery flexibility is the lowest-scoring critical capability among all vendors, with less than 15% of vendors achieving an excellent rating. Many vendors have multiple large service delivery centers, but few offer a balanced global spread of locations to meet CFOs’ growing demand to move scope to a more “nearshore” option.
Innovation is the critical capability that has the
Analysts:
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