Published: 09 November 2022
This Gartner Critical Capabilities report evaluates the leading configure, price and quote application suites against six use cases. Application leaders should use the ratings in this report to identify a shortlist of vendors for deeper evaluation.
Leading configure, price and quote (CPQ) solutions support the direct sales, reseller and customer self-service channels, and expose APIs to support channels that require a custom user interface (UI). Seamless, productized support for use cases that cross multiple channels is rare.
The products evaluated for this report have widely varying capabilities for selling complex subscriptions or solutions composed of complex goods and services.
Companies increasingly seek to deploy individual CPQ capabilities (including pricing) as stand-alone, channel-independent components.
Application leaders responsible for CRM sales technology should:
Lower costs and shorten time to quote by replacing back-office quoting and ordering functions with modern,
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Analysts:
As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.
Narrow down the product and service criteria most important to you.
Use interactive features to customize usage scenarios based on your organization’s unique needs.
Use data to speed up provider selection and accelerate the procurement process.
We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.
We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.
We benchmark pricing against the market so you avoid unnecessary charges.
We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.
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