Published: 05 December 2022
Summary
Enterprises seeking managed network services are eager to identify solutions with a superior user experience and advanced automation to support their multivendor environments. I&O leaders should use this research to determine which provider best fits specific use cases for managed network services.
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Overview
Key Findings
The provider cohort for managed network services (MNS) includes both network service providers (NSPs) and non-NSPs, which vary in size, operational maturity and geographic reach.
Certain providers are better suited than others for cloud deployments, work-at-home scenarios or specific verticals, such as financial, retail or healthcare.
Although the management, usability and functionality of the providers’ portals have improved overall, key differentiators, such as ease of navigation and portal view self-configuration, still remain among providers.
Recommendations
Infrastructure and operations (I&O) leaders developing strategy and selection criteria for managed network services and solutions should:
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- ATSG (Optanix)
- AT&T
- BT
- Comcast Business
- HCLTech
- Hughes
- Kyndryl
- Lumen
- MetTel
- Microland
- NTT
- Orange Business Services
- Presidio
- Sify Technologies
- TCS
- Telefónica
- Verizon
- Wipro
- Service Delivery Platform
- Service Management Functions
- Operations Automation
- Customer Experience Management
- Professional Services
- Managed WAN Services
- Managed LAN/WLAN Services
- Multicarrier WAN Environment
- Heavy Cloud End Users
- Heavy Work-at-Home End Users
- MNS Overall Competency
- Managed Network Services for LAN/WLAN
Gartner Recommended Reading
Critical Capabilities Methodology