Gartner Research

7 Rules for Demonstrating the Business Value of IT

Adapt these rules for your organization to make value communications more relevant, clear and impact focused.

Analysts: Robert Naegle, Chris Ganly, Galliopi Demetriou

Through 2027, CIOs that implement these seven rules will be 75% more successful in elevating their strategic contribution to their organizations’ missions and increase approval rates for funding requests by 30% over current levels.

Communicating the business value of IT requires a focus on business outcomes delivered, not IT systems managed or work done. Efforts to tell an IT value story using measurements of work performed, tasks accomplished or resources deployed will fail to have the intended effect. CIOs and IT leaders can use this research to help them effectively communicate outcomes delivered to tell a compelling business value of IT story.

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