Optimize Customer Service to Thrive in the Face of Economic Headwinds

Customer service and support leaders are facing new economic uncertainty as labor shortage, supply constraints and inflation hold back the economy trying to emerge from pandemic. These challenges individually may not be new for service leaders, but their combined impact creates an economic headwind that service leaders must prepare to address to avoid the financial impact. CFOs are already taking necessary steps to ensure their business remains viable. However, service leaders must begin to take an active approach in protecting their function from reactive cost cutting measures that can harm the function in the long term. In this complimentary customer service webinar, Gartner experts will discuss the offensive strategy that service leaders need to mitigate and thrive in this economic uncertainty.

• Learn how to remain competitive in a tight labor market 

• Future-proof your service function to optimize costs and deliver superior customer and business outcomes

• Gain guidance on securing investment for self-service technologies in the face of tightening budgets

Return to this web page to watch this Webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this Webinar.