Customer service reps have greater flexibility in where they work than ever before; however, there is now a desired increase for flexibility in when and how much to work.
Download our research to:
- Identify which additional technologies and capabilities are required to offer real-time flexibility
- Learn how to offer flexibility without negatively impacting customer outcomes or cost
- Enable customer service reps to adjust their schedules in real time
- Discover how two companies decreased attrition and improved engagement