Customer service reps have greater flexibility in where they work than ever before; however, there is now a desired increase for flexibility in when and how much to work. 

Download our research to: 

  • Identify which additional technologies and capabilities are required to offer real-time flexibility 
  • Learn how to offer flexibility without negatively impacting customer outcomes or cost
  • Enable customer service reps to adjust their schedules in real time
  • Discover how two companies decreased attrition and improved engagement