Public Transport Authority is a Western Australian government agency responsible for rail and public transport services. Operating as a traditional organization, they have very basic technology systems, and are a heavily rostered organisation with two-thirds of their employees having to report on-site. This proved quite a challenge pivoting to a work-from-home model during and post the pandemic.
Build an HR operating model that is more employee-centric and to coach and provide managers with the tools and services to enable a trust-based, hybrid and flexible working culture.
With Gartner’s support, the HR Executive Director was able to:
Capture timely trends relieving the concerns and constraints of a hybrid environment for rostered employees.
Convince leaders to spend more 1:1 time with managers to educate them on measuring an employee's productivity and change management styles, to be more flexible with their associates working from home.
Industry:
Government
Revenue:
$1 Billion (AUD)
Employees:
~2000
Contact:
Brian Appleby,
Executive Director People and Organisational Development
Evolve Your Hybrid Workplace for Long-Term Success
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