Gartner Webinars
Expert insights and strategies to address your priorities and solve your most pressing challenges.
- Gartner client? Log in for personalized search results.
Gartner Glossary
Service-Level Agreement (SLA)
A service-level agreement (SLA) is a detailed agreement between a service provider and a customer group, defining the key targets and responsibilities of both parties for delivering a service. Three types of SLAs include service-based, customer-based and multilevel.
Recommended Content for You
Experience Gartner Conferences
Join your peers for the unveiling of the latest insights at Gartner conferences.
Recommended Webinars for You
231 Items