Customer service representatives’ jobs have become increasingly complex. But even with additional investments in hiring and training, service leaders still risk facing a 25% median attrition rate.
Gartner research reveals a new strategy to help you bridge the gap between technology and talent to support your reps’ performance in a scalable way, and deliver better service to your customers.
Download the Gartner guide to discover how to:
- Identify how the Connected Rep capabilities deliver business benefits
- Build a strategic roadmap for your connected rep strategy
- Prioritize and secure funding for your strategy