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Defend budget and spend, spot risks of underinvestment, and quantify improvement goals and rates

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Benchmark key functional processes and activities with
Gartner Customer Service and Support Score

Our powerful diagnostic equips you for:

  • Strategic annual planning. Understand how well your contact center is performing in its current state and prioritize opportunities for improvement.
  • Functional transformation. Identify next steps for critical areas and plan a long-term path to your desired maturity level.
  • Strategy execution. Ensure alignment of strategy and resources with market opportunities and business needs. Save time acting on your plans with recommended resources and guidance from a service partner.

Download a sample customer service and support report.

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    We offer a range of benchmarks

    Gartner customer service benchmarks cover budget and head count, functional maturity and focus, and process-specific effectiveness.

    Tool

    Customer Service and Support Score

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    Research

    Customer Service Rep Experience Survey

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